Privacy Policy
At ReceptIO we take your privacy seriously. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit our website or use our AI assistant. By accessing or using our website or services, you agree to this Privacy Policy.
Information we collect & who we are
ReceptIO is a trading style of MLT Digital Limited (SC297629).
MLT Digital is a UK based digital marketing and legal technology company. We work with law firms all over the world.
We may collect the following types of information:
- Chat logs and conversation history
- Contact details (e.g. name and address)
- Technical Information (e.g. IP address, device type)
- Usage data (e.g. interaction patterns, feature preferences)
How we use your information
We use the information we collect for the following purposes:
- Provide and improve our AI chatbot service
- Personalise your experience
- Analyse usage patterns and enhance functionality
- Comply with legal obligations
Data Storage and Security
We implement industry-standard security measures to protect your data, including encryption and secure cloud storage solutions. Your information is retained for 60 days after your last interaction, after which it is frozen and made inaccessible from the cloud. We store frozen data for 2 years, then permanently destroy all identifying information.
Data Sharing
We may share your information with:
– Service providers who assist in operating our chatbot
– Legal authorities when required by law
We do not sell your personal information to third parties.
Your Rights
You have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Object to or restrict processing of your data
– Data portability
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our chatbot may use cookies or similar technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
ReceptIO
Email: privacy@receptio.ai
Address: ReceptIO, c/o MLT Digital, Studio 104, South Block, Glasgow, G1 5QH
Last updated: 2025
Legal Basis for Processing
We process your data based on your express consent. You may withdraw this consent at any time.
International Data Transfers
ReceptIO may transfer your data across regions for support and billing purposes. Any such transfers will be subject to appropriate safeguards.
AI Transparency
Our service uses artificial intelligence for chatbot interactions. We do not use automated decision-making or profiling that would have legal or similarly significant effects on you.